Talk to us.
Pick whichever route matches what you need. Billing and account questions get the fastest answer through the helpdesk, because it arrives with your account attached.
Support helpdesk
Billing, credits, missing purchases, API keys and anything tied to your account. Opening a ticket here attaches your account automatically, which saves a round trip.
Open the helpdeskFrom your account
The contact form on your account page sends your message with your credit balance and key details already attached. Useful when the question is about a specific run.
Go to your accountIntegration questions
Building something on the API, or want your tool listed on the integrations page? Send an example request and the response you got, and we can usually spot the problem straight away.
Contact the API teamThese get answered instantly.
Most enquiries turn out to be one of these. Worth a look first — it is quicker than waiting for us.
Reporting a problem with the data
If a domain returns figures you believe are wrong, send us the domain, the exact request you made and the response you received. Include which source looks wrong — Moz, Majestic or Pretty — because the three are investigated differently. Licensed metrics we can query upstream; Pretty we can re-crawl.
A metric of zero is usually correct rather than missing: it means the source has no record of that domain. The field reference explains what each source can and cannot see.